Sales Account Manager

at  HomeLet

Job Advert
We have an exciting opportunity for a hard-working and personable person to join the team as our Sales Account Manager.
Our ideal candidate is goal-oriented with a proven track record in B2B Business Development, either with existing or new business, and puts the customer at the heart of everything they do. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
We are a team of Innovative, hardworking, fun industry experts that take pride in delivering an outstanding level of service with a consultative approach to maximising all business opportunities
You will represent the Barbon Insurance Group letting agent brands as leaders of lettings and to ensure all customers feel valued through the delivery of outstanding levels of service with a consultative approach to maximising all business opportunities.

EXPERIENCE / KNOWLEDGE:

• Proven Sales experience (Minimum 2 years)
• Proven Customer service experience
• Experience of working to targets
• Experience using all office systems (Outlook/PowerPoint/Excel/Word)
• Evidence of experience working with internal and external stakeholders to achieve required outcomes.

MAIN PURPOSE OF THE ROLE:

Responsible for driving growth across all products in their region, ensuring we, at minimum meet our business targets. Including acquiring new clients by delivering our Fit for the Future proposition to letting agents across the UK.
To represent Let Alliance and Homelet as the leader of lettings and to ensure all customers feel valued through a robust contact strategy and consistent delivery of the agreed service levels.
Develop and maintain good working relationships with clients in their area.
Demonstrate a consistent and sustained increase in sales of our key product range across your client base which supports the delivery of overall budget target and shows clear management of our agent population with a view to driving all sales.
Engage with marketing to provide innovative and fun ways to engage the customer, obtain feedback, incentivise their loyalty and sales and create the personal touch. Ensure clients feel loved and in return love Let Alliance and Homelet.
Drive Change – should areas of our proposition or service prove challenging for our customer base ensure communication is shared and demonstrate ownership of all issues until resolved.

KEY RESPONSIBILITIES:

• Grow a pipeline of agents with all sales opportunities clearly identified
• To proactively increase the customer
• Complete all prospecting activity to approach and win large agents identified within pipelines
• Identify business initiatives to help stimulate agency engagement and drive development opportunities for profitable growth
• Present the HomeLet and Let Alliance portfolio of products to customers
• Proactively develop leads coming into the business through the Sales cycle reporting on progress with all leads in
• Deliver a robust contact and sales strategy across allocated pipelines
• Schedule appropriate sales training for all agents and ensure implementation is effective
• Demonstrate a clear vision to drive further value for the business and our customers
• Responsible for reporting on pipeline progress across all new agent activity including all stages of the acquisitions cycle accurately and on a regular basis
• Monitor and report on performance against pipeline targets and agents won into the business
• Produce proposals based on approved template and pricing rules
• Work closely with the New agent team as new customers transition into your area
• Actively and seamlessly manage with the New Agent Administrator the agent handover process ensuring all agent details and opportunities are effectively transferred to the relevant CDM
• Ensure Fit for the future proposition is fully implemented across customer base
• Build strong relationships with key members of the business and customers
• Escalate key risks and issues to the management team
• Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework
• Take full ownership of Complaints and grumbles from new agents – investigating and resolving queries and issues raised
• Attendance at team meetings throughout the UK on a regular basis
• Attendance at national and regional industry events as required
• To demonstrate a detailed knowledge of current market conditions in the lettings industry
• Update Competitor Information regularly and share with sales colleagues
• Complete accurately CRM system Salesforce to record activity and progress
• Take full ownership of individual performance and personal development – Achieve all KPI’s and sales targets as set for the role