Sales Administrator

at  Forbes GM

Forbes Motors is currently seeking a Sales Administrator to join our team of customer focused professionals within our high volume and process-driven dealership.

REQUIRED QUALIFICATIONS:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

KEY ACCOUNTABILITIES & OBJECTIVES:

• In-person guest greeting and sales coordination
• Processing and posting payments
• Licensing
• Administrative duties as required which may include but is not limited to: Processing vehicle registrations for new and pre-owned vehicles; stocking in inventory; coordinating dealer trades, CRM tracking etc.
• Assist fellow team members when required
• Promptly communicate customer concerns/issues to appropriate manager when required
• Provide feedback to management and maintain open communication on concerns, suggestions, requirements etc.
• Keeps traffic flow moving and manages applicable UP systems in the sales dept. to ensure fairness and flexibility with customer experience as the primary focus
• Maintains a keen sense of staff on duty, who is with customers, completing retail deliveries on lunch breaks, on vacation or absent etc.
• May provide clerical back up support to other departments as required and be assigned administrative tasks as needed

As the “director of first impressions” for the dealership, the Sales Administrator maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff and maintains a positive and courteous demeanor in all interactions. In addition to operating a busy multi-line phone system, in-person guest greeting and sales coordination, the Sales Administrator is also responsible for various administrative duties which may include posting payments, new and used inventory stock-in, dealer trade coordination, CRM tracking and other administrative functions as required.