Sales Administrator (FTC)

at  Fleet Mortgages

ABOUT FLEET MORTGAGES

Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. Due to rapid new business growth, we are looking for a Sales Administrator to join our Sales Team in Fleet, Hampshire.

QUALIFICATIONS AND EXPERIENCE

• Previous experience working in the Mortgage or Financial Services industry would be an advantage, but not essential
• Proven sales experience in either a face to face or telephone-based environment would be an advantage
• Excellent communication skills, both written and verbal, is essential
• Enthusiastic, flexible and keen to learn and build a career in Financial Services
• PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook
• CeMAP, or willingness to study for CeMAP, would be an advantage, but not essential

JOB PURPOSE

To provide technical expertise to our intermediary partners and support the sales process through administrative duties and answering and managing our front-line telephone enquiries.
To promote Fleet Mortgages and provide expert knowledge on products, lending criteria and technical expertise to our intermediary partners.

KEY OUTPUTS & RESPONSIBILITIES

• Provide technical expertise to intermediaries on Fleet Mortgages’ products and underwriting criteria and technical IT support to intermediaries and problem solve intermediary portal issues
• Take responsibility for calls, emails and Live Chat to resolve enquires to the intermediary’s satisfaction
• Maintain the intermediary database and set up new companies ensuring processes for distribution routes are followed
• Liaise with Operations for pre and post-sale queries
• Work collaboratively with all areas of the business
• Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times
• Understand and keep up to date on Fleet Mortgages’ competitor’s products
• Act in a compliant manner always in line with regulatory guidelines
• Support team members across sales and the whole business to meet service standards and achieve results