Sales Administrator (Geowarmth)

at  Hometree

Salary: £30,000 total package (25k base + OTE)
Role type: Full Time
Location: North Shields (In Person)

THE ROLE:

Join our dynamic team as a Sales Administrator where you’ll handle customer inquiries, qualify potential leads, and provide tailored solutions. You’ll support our 2 other sales team members, manage records, and ensure seamless coordination between Sales & Installations. We’re looking for excellent communicators with strong attention to detail, who can thrive in a fast-paced environment. Ideal candidates will have experience in sales support, customer relationship management, and a passion for the renewables sector.

RESPONSIBILITIES:

• Customer Engagement: Handle incoming inquiries, qualify potential customers, conduct outbound follow-up calls, understand customer needs, and provide tailored solutions. Maintain a professional and positive telephone manner to enhance customer experience.
• Sales Support and Processing: Manage and process inbound sales leads promptly and accurately, support team members by answering incoming sales calls, assist in scheduling meetings, managing correspondence, and ensure seamless coordination between Sales & Installations staff.
• Solution Design and Quotation Preparation: Engage with customers to determine if our products fit their needs, perform initial qualifications and explorations, provide indicative quotes, and develop accurate cost estimates for competitive quotations.
• Customer Record Management: Maintain organised, up-to-date customer records to support effective account management, create detailed reports using Microsoft Office tools, and generate and analyse sales reports to provide insights into performance against targets.
• Client Relationship Management: Offer excellent customer service throughout the sales and after-sales process, follow up on inquiries to ensure satisfaction, foster long-term relationships, and promptly address and resolve customer issues or concerns.
• Pipeline Development and Continuous Improvement: Strategically build the sales pipeline by collaborating with the team to form strong relationships with internal stakeholders and customers, stay updated on industry trends, and continuously enhance sales and administrative processes.