Sales Administrator

at  Kitchen Collection Ltd

Kitchen Collection is an established local company who own and operate 3 successful ecommerce websites. Working from our offices this post is to provide sales and administrative support to these four e-commerce sites. This is a varied and fast paced role that would only suit someone is quick, accurate and organized in their work and very comfortable juggling multiple tasks while working to deadlines.
· Ability to multi-task - with shifting priorities.
· Experience in complaint handling to ensure customer satisfaction
· Highly proficient computer skills - notably of all Internet browsers , MS Word , Outlook and Excel with Photo Shop and Sage experience an advantage.
· Data systems – Comfortable using specialist in-house computer data systems
· Fast and Accurate data entry skills
· Confident telephone manner - A confident, experienced and time efficient approach is required to deal with sales and product enquiries from the general public at all levels.
· Very strong work ethic - and happy to work in a small friendly team within a non-smoking environment.

· Ability to work under pressure using your own initiative to maintain deadlines, in an efficient, time managed organised approach.

• Dealing with customer product and price enquiries by phone and email.

Ensuring company websites are up to date with products, images and prices.
Placing customer orders with suppliers
Updating customers order notes on our system
Daily updating of our in-house price comparison portal .
Updating our website admin systems with order information.
Support role in developing our social media presence
Uploading reviews to our review site

Invoice checking and entering on Sage

• Receiving and processing customer orders by phone and email, updating our admin sites accordingly.
• Managing after sales including complaints, supply issues and general customer issues.

Salary – DOE
Normal working week is five days a week. Monday to Friday hours are 8.45am -5pm Additional hours may be required dependent on work load.
Annual leave is 24 days plus bank holidays.
Parking – Free
Work Place Address:
Kitchen Collection Ltd
Units 12 to 14
Mortimer’s Industrial Estate
Romsey Road, Ower
Romsey , Hampshire SO51 6AF
Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Sales administration: 1 year (required)
• administration: 1 year (required)

Work Location: In perso

Please refer the Job description for details