Sales Administrator

at  Right There

We are recruiting for a Sales Administrator to join our Property Services team based at Charles Street, Glasgow.
The Sales Administrator role is essential to the smooth and efficient running of our new Furnish a Future programme. The post holder will be the first point of contact for donors wishing to donate furniture, helping with enquiries, arranging collection/delivery of donations and purchases and planning routes for drivers.
We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.
Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

WHAT WE EXPECT FROM YOU

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
We’re looking for an Administrator who has gained similar experience through working in a Sales Admin type role. You will have excellent IT skills, proficient in the use of MS Office and a keen eye for detail. A friendly, professional manner, excellent organisational skills and the ability to manage your own workload are also essential requirements.

• Interact with members of the public/donors face to face, over the phone and online in a friendly, helpful and informative manner
• Communicate the quality standards that donated goods must meet
• Arrange collections of donated furniture or collection/delivery of purchases
• Schedule the collection and delivery route each day for the driver
• Utilise IT systems required for the day to day running of Furnish a Future
• Reception and front of house in the retail unit as required
• Research and value donated furniture
• Create and manage online listings to promote and sell items
• Write detailed accurate descriptions of furniture items to include specifications, condition etc.
• Photograph and upload items for online listings maximising their appeal
• Ensure online listings are categorised to maximise sales and regularly refreshed, updated eg when items sold.
• Price up and label items for the retail shop
• Promote gift aid through all our channels, online, in the shop and over the phone
• Input data into our online systems
  Full details can be found in the Job & Person Specification which you can download below.