Sales Administrator SMB - German Speaking

at  Sophos

ABOUT US

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

READY TO JOIN US?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don’t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply.

ROLE SUMMARY

The Sales Administrator Small Medium Business (SMB)provides global process support for inbound business and supports customers that have 1–100 employees, assisting SMB Account Managers, partners and distributors with quotes, renewals, discretionary discounting, mid-term upgrades, licensing support and other sales related activity.

WHAT YOU WILL DO

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• Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.

• Understand end-to-end processes across the deal flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.
• Update CRM (Salesforce.com) with conversationsand other pertinent information.
• Communicate effectively and efficiently with partners, distributors and the Sophos sales team progress on assigned tasks.
• Effectively communicate with Sophos partners and distributors using phone and our Sales Engagement Platform (Outreach.io).
• calls, emails, and other sales administrative activities
• Work within the wider SMB team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience.