Sales Administrator

at  Vector NZ

WHO WE ARE LOOKING FOR

Proven ability to provide effective customer service in the delivery of accurate and timely written and verbal information to internal and external customers. You will be self-driven, motivated, and organised with a problem solving, continuous improvement and growth mindset. Additionally, your communication, relationship building and influencing skills will be excellent with the ability to communicate effectively at all levels, with all stakeholders.

ABOUT US

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals.
It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.
Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.
We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.
Our values reflect how we do things together and for our customers.

They are:

• Collaborate – we are a tight knit group that works best when we work together.
• Innovate – we are stepping up to solve challenges in new ways.
• Deliver – what we say we do. It’s what we’ve always done and always will do.

Additional information
This role is a maternity leave position and has the potential to become permanent at the end of the term.

This role can be based in Sydney or Melbourne.
This is a 10-month fixed term opportunity.
Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in Australia and New Zealand. As a B2B company, we partner with leading energy retailers and distributors in Australia & New Zealand.
Our Partners business channel consists of a diverse mix of skilled & experienced energy professionals, providing support services to a wide group of businesses. Bluecurrent has an exciting opportunity for an individual with exceptional interpersonal and customer service skills to join our fantastic team.
You’ll spend your time answering customer enquiries and providing advice, processing applications and troubleshooting challenges with customers. On the job training will be provided to the successful candidates.

Your day will primarily involve:

• Maintaining and expanding relationships with relevant channel partners (boutique builders, large-scale building groups, retailers & solar providers)
• Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful field visits to take place
• Promptly managing escalations or high priority work orders
• Working with internal service delivery partners to drive the desired outcomes for the customer
• Use the knowledge of the channel requirements to define and influence improvements to internal processes that add value to the customer
• Ensure all appropriate Industry and Bluecurrent standards are met
• Case management of internal and external written enquiries
• Develop opportunities for additional revenue and margin throughout your customer base including lead generation
• Identify any potential cross-sell opportunities and pass to relevant business line
• Operate the channel to ensure we meet all compliance obligations