Sales Adviser

at  Vodafone

Job Title: Sales Adviser - Stoke-on-Trent
Location: Stoke-on-Trent Contact Centre - Office Based
Salary: £24,640 plus uncapped commission
Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm
Because of the nature of our business you need to be 18 or over to work for us.
We are recruiting for a November start.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

INTERVIEW PROCESS:

Stage 1: Your application will be reviewed and if you are progressed, the first stage is an approximately 30 minute call with one of our Recruiters.
Stage 2: If you pass the screening call, you will attend a 1 hour in-person interview with our Team Managers. Your recruiter will ensure that you’re prepared ahead of your interview. In advance of the final interview, you will be required to complete an online personality assessment. (The results of this do not determine our decision to hire). You will have access to the possible interview questions in advance to allow you to be at your best.
Stage 3: If you are successful at the interview stage, then your recruiter will call you the next working day to offer you a role! If you are not successful, then you will still receive a call from us where we will provide you feedback.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role and our recruitment team can help you see how your skills fit in.

You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms.
An important element of this training is our TRUST framework - Vodafone’s mission to remain number 1 for Customer Experience.
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Taking ownership

• Relating to your customer
• Understanding their issue
• Setting expectations
• Thinking forward

Once in the role, you will take incoming calls from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you’ll be a main point of contact, ensuring they get the best advice and service possible.
You will have the opportunity to earn uncapped commission, by offering customers the right Vodafone products and services for them, to achieve your sales targets.
You will always act ethically, ensuring our customers are given the correct information to make an informed decision.