Sales Advisor

at  Big Yellow Self Storage Company Ltd

WHO WE ARE

Big Yellow is the UK’s favourite self storage company.
We don’t sell space here, we’re here to help with life changing situations - whether that’s moving home or welcoming a new family member, we’re here to make that transition as easy and stress free as possible.
So, if helping people is your thing, then this is THE job for you.
We don’t want to blow our own trumpet, but we’ve got some great credentials - we’ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We don’t just have scale and credibility, we’re the type of company that is constantly evolving and changing for the better. We’re on a mission to become an even greener business and we’re already seeing some progressive results– from solar power to paperless transactions.

WHAT YOU’LL BE DOING

When a customer visits our stores, their experience starts with you. As a Sales Advisor, you’re not just sitting at a till and you’re definitely not moving boxes - you’re helping people through the biggest moments of their lives.
So think of this as a hybrid role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same.

Here are some of the things you’ll get up to day-to-day:

• With a good understanding of our customers’ needs you’ll help them decide what the best solution is for them
• You’ll maximise sales at every opportunity through promoting our products and services
• You’ll offer the highest quality of customer service in person, via email or phone (you’d be surprised how a cuppa can make a huge difference to someone’s day!)
• Completing daily health and safety walkarounds you’ll help to maintain the general cleanliness of the site
• You’ll carry out general administrative tasks on our database