Sales Advisor - Broadband Retention

at  PrePayPower

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.

ESSENTIAL EXPERIENCE & SKILLS TO SUCCEED:

• Previous Broadband Retention experience
• Excellent interpersonal, problem solving and relationship management skills
• Experience working within a sales role

WHAT WE OFFER

• OTE €45,000 with uncapped earning potential
• €28,000 basic salary, increasing to €30,000 after successful probation
• Hybrid working after successful probation
• ‘Pay per sale incentivisation structure
• Incentivised Mentoring Programme
• Realistic progression structure
• Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Career Incentives & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.
Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.

ABOUT THIS ROLE:

We are seeking a Retention Advisor who will work in our Broadband Customer Retention Team on a full-time basis at PrepayPower head office. This role is better than ever before, with our new and improved salary and commission structure!
Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.
We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.

YOUR NEW ROLE RESPONSIBILITIES:

• Help customers to reduce their energy costs and ultimately their costs
• Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
• Handle calls from customers who are looking for a better energy offer
• Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
• Build friendly customer relationships in order to minimise customer churn
• Support with mentoring and coaching for our junior sales team
• Ad hoc phone-based activities as required
• A suite of Retention tools available to encourage customers to stay with PrepayPower