Sales Advisor - Part Time

at  Cotswold Company

JOB DESCRIPTION

We are thrilled to introduce a great new opportunity for you. If you have what we are looking for then you could be our new Stow on the Wold Showroom Sales Advisor! This role is part-time for 16 hours per week, including weekends on a rota basis.
In this exciting role you will be responsible for connecting with our customers, using your natural ability to understand and interpret their individual preferences and needs, guiding them to the furnishings that they are going to enjoy and love for many years. You will bring transferable retail customer service skills; it will be amazing if you have worked in the UK furniture and homewares market and will be engaging and highly passionate about our brand, products, and the services we provide.
Our sales advisors bring energy, are self-motivated, have great communication skills and an interest in talking to our customers. You will possess a professional yet personable attitude and able to excel when working individually, towards set objectives and goals, as well as working well as part of our dynamic and ambitious team to meet collective showroom targets.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Love talking to our customers, a genuine interest in people
• A genuine interest in furnishing and design
• Energetic and self-motivated
• A drive to smash targets with proven sales experience
• Exceptional customer service skills gained from being in a previous Customer Service role
• Effective verbal and written communication skills
• Manages challenging situations in a calm and appropriate manner

WHO ARE WE?

25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We live by our company values of

• Happiest together
• Always authentic
• Passion for progress
• Inspiring others
• Constantly caring

We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.
For more company information, follow the link https://www.cotswoldco.com/

MAIN RESPONSIBILITIES WITH THE ROLE:

• Providing a friendly, helpful and personalised customer experience by being knowledgeable about products and interested in furnishings
• Driving profitable sales through strong product knowledge, effective selling techniques
• Delivering/exceeding all agreed targets and KPIs
• Spotting potential cross selling and upselling opportunities
• Ensuring the showroom is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary
• Implementing and ending sales promotions and displays within defined timeframes
• Spotting and reporting stock discrepancies
• Maintaining the stockroom
• Working with the Complaints Team to ensure escalations are handled without any loss in the customer experience
• Complying with all company policies and procedures as set out in the Showroom Operating Procedures Manual
• Flexibility and willingness to adapt to the needs of the Showroom.
• Processing customer sales and payments
• Accurately process, count, and handle cash transactions, including taking card payment using a PDQ machine
• Responsible for ensuring security of the cash till when working from the front desk in accordance with policy and procedure
• Disassembling sold stock from shop floor when required
• Preparing/wrapping sold goods for delivery when required
• Booking deliveries when required by customer
• Maintain a tidy showroom and recycling waste where appropriate