Sales Advisor

at  Quark Expeditions

ABOUT US

Embark on a journey with the pioneers of polar adventure travel since 1991. Quark Expeditions® stands as the outstanding leader, boasting an illustrious history of groundbreaking achievements in polar exploration. From traversing the Northeast Passage with intrepid adventurers to venturing to the far reaches of Antarctica, Quark has consistently pushed boundaries, redefining the possibilities of polar travel. Our diverse fleet of passenger vessels and unparalleled range of polar itineraries set us apart as the foremost adventure company in the world.

• Reach monthly sales targets while driving exceptional customer service important metrics.
• Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, Salesforce, and live chat.
• Always convert sales leads and opportunities quickly and efficiently while following standard operating procedures.
• Upsell and cross-sell available products.
• Outbound Relationship calling to travel agents and other prospect lists.
• Listen and ask the right questions to discover each traveler’s needs.
• Always perform with the aspiration to provide a trip of a lifetime and excellent customer service.
• Follow all processes in place for a smooth customer journey.
• Answer customer post-sales inquiries via phone and live chat outside client services business hours.
• Follow and accurately execute the established Sales framework.
• Maintain high scoring on call observation/scoring sheet.
• Maintain detailed and accurate notes in the Salesforce CRM for a successful transition to the Client Service team.