Sales Advisor

at  West Kent Group Ltd

WHAT WE’RE LOOKING FOR

• Proven experience in a sales, retail, or customer service role is preferred but not essential.
• A strong passion for delivering exceptional service and helping customers find the right solution.
• The ability to build rapport quickly and maintain strong relationships with customers.
• A target-driven mindset with the motivation to exceed sales goals.
• Excellent communication and interpersonal skills.
• Confidence in upselling and making product recommendations.
• A proactive and enthusiastic attitude with a willingness to learn and grow.
• Flexibility to work weekends and adapt to changing schedules.

THE ROLE

As a Sales Advisor, you’ll be at the forefront of our Manchester branch, engaging directly with customers to understand their needs and provide tailored solutions. Your goal will be to deliver an exceptional customer experience while meeting and exceeding sales targets.
You’ll also play an active role in recommending additional products and services that enhance customer satisfaction, ensuring they leave with the best possible solution.

RESPONSIBILITIES

• Customer Interaction: Greet customers warmly and offer assistance with their inquiries and needs.
• Sales and Upselling: Proactively identify opportunities to recommend products and services that suit customers’ preferences.
• Achieving Targets: Consistently meet and exceed individual and team sales goals.
• Product Expertise: Develop in-depth knowledge of our offerings to provide accurate advice and suggestions.
• Problem Solving: Address customer concerns or issues professionally, ensuring a positive resolution.
• Team Collaboration: Work closely with colleagues to ensure a seamless customer experience.
• Reporting: Accurately record sales transactions and maintain up-to-date records of customer interactions.
• Market Awareness: Stay informed about promotions, competitor activity, and industry trends to stay ahead in the market.