Sales and Admin Coordinator

at  Flextex Limited

ABOUT FLEXTEX:

Flextex is a leading polythene converter committed to delivering outstanding customer service and high-quality products. We are seeking an organized, proactive, and customer-focused Sales and Admin Coordinator to join our small dynamic team.

SKILLS AND QUALIFICATIONS:

• Previous experience in customer service, ideally within a sales or administrative role.
• Strong knowledge of Sage Accounts Software, with experience in allocating cash and handling invoicing.
• Proficient in Microsoft Excel for data entry, report generation, and analysis.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to interact with customers and internal teams.
• A proactive, solution-oriented mindset with the ability to resolve customer queries efficiently.
  Job Types: Full-time, Permanent
  Pay: From £21,175.00 per year

Benefits:

• Company events
• Company pension
• Gym membership
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (required)

Work Location: In person
Reference ID: Sales 202

ROLE OVERVIEW:

The Sales and Admin Coordinator will be responsible for providing essential support across various areas of the business, including sales, customer service, logistics, and accounts administration. This position is key to ensuring smooth operations and maintaining excellent customer relations. The ideal candidate will have experience in customer service, strong knowledge of Sage Accounts Software, proficiency in Excel, and the ability to manage multiple tasks efficiently.

KEY RESPONSIBILITIES:

• Sales Support & Customer Service:
• Answer inbound phone calls and respond to customer inquiries in a professional and timely manner.
• Manage the sales inbox, ensuring all emails are dealt with promptly.
• Process customer quotes and input them accurately into the system.
• Create orders based on confirmed quotes and ensure all details are entered correctly.
• Follow up with customers on order statuses, delivery timelines, and any additional inquiries or requests.
• Logistics & Delivery Management:
• Coordinate logistics and schedule deliveries in coordination with the customer and delivery teams.
• Book in deliveries with customers, ensuring proper documentation and accurate delivery dates.
• Track deliveries and resolve any issues related to shipping or delivery delays.
• Accounts Administration:
• Assist with accounts administration tasks such as allocating cash on Sage Accounts Software.
• Generate and process invoices, ensuring they align with customer orders and quotes.
• Support the finance team in maintaining accurate financial records.
• General Admin Support:
• Perform general administrative duties, including filing, data entry, and organizing documentation.
• Ensure all tasks are carried out efficiently and deadlines are met.
• Assist with other duties as required to support the team.