Sales and Lettings Coordinator

at  Torus Group

Are you passionate about sales and lettings within the housing sector? Torus Group is looking for a motivated Sales and Lettings Coordinator to join our dynamic Torus Developments team, with opportunities to work across St. Helens, Warrington, Liverpool, and on-site locations. A full driving license is essential, along with access to a personal vehicle.
Reporting to the Sales Team Leader, you will play a crucial role in supporting the delivery of Shared Ownership and Outright sales, as well as first lets for Rent to Buy properties, contributing to Torus Housing Group’s ambitious goal of delivering 5,300 new homes across the Northwest by 2025.
This is an exciting opportunity to be part of a fast-paced and expanding sales programme, where your efforts will help maximise income, improve turnaround times, and meet performance targets.

If you are driven by the desire to deliver exceptional service, seek personal growth, and thrive in a collaborative team environment, we invite you to apply and help shape the future of housing with Torus.

• Responsible for a portfolio of properties, ensuring that sales & lets are achieved efficiently and in accordance with policies and procedures.
• Lead in the commissioning of sales offices and show homes.
• Deal promptly with customer requests for information and maximize opportunities to engage with potential purchasers.
• Manage leads from various sources, arrange property viewings, assess eligibility, and qualify applicants following an affordability assessment.
• Progress leads through to reservation/referencing and legal instruction/sign-up within agreed targets.
• Responsible for the administration of sales files, taking reservation payments, approving mortgage offers, and completion statements.
• Ensure all marketing literature and development price lists are updated as required.
• Administer Help to Buy applications and ensure that all documentation required for qualification is secured and validated.
• Carry out competitor analysis and advise on strategies to keep the Group ahead of competitors.
• Contribute to design, specification, tenure, product mix, and pricing strategies for proposed sales schemes.
• Develop individual scheme marketing plans with the Sales and Marketing Officers to ensure that marketing campaigns reach the relevant target audiences. Promote appropriate products and incentives to secure off-plan reservations. Monitor the scheme marketing budget.
• Ensure unsold stock plots are maintained and standards are kept high to meet customers’ expectations.
• Keep up to date with government changes in legislation and the introduction of new products/tenures.
• Carry out duties with full regard to and in accordance with the Consumer Credits License, GDPR, and other relevant legislation.
• Evidence of and commitment to continual professional and personal development
• Experience of working in a target driven/commercial environment
• Experience of property sales, ideally in the new homes sector
• Track record in delivering services which have resulted in measurable business benefits
• Knowledge of affordable home ownership products
• Proven ability to achieve sales and deliver excellent customer service
• Evidence of operating collaboratively to take collective responsibility for overall performance
• Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.

Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here’s what we offer:

• Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
• Social Activities: Torus has a designated social committee who organise events throughout the year aimed as supporting employee’s wellbeing, feeling of belonging and driving an inclusive workplace.
• This interview process consists of two stages: consisting of a competency-based interview and an assessment.
• Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

We reserve the right to close this vacancy early should a suitable number of applications be received.
We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.
Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.
We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status – because when our colleagues achieve their best, they’ll achieve their best for Torus.
We are Torus. We are building the future.

Please refer the Job description for details