Sales and Marketing Executive

at  STARLIGHT JEWELLERY PTE LTD

1. SALES & CUSTOMER ENGAGEMENT:

• Prospect and promote jewelry products and services to walk-in customers and online platform users.
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, inbound calls).
• Attend to customers’ queries in-store and online.
• Be self-motivated and driven to achieve monthly sales targets.
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
• Handle complaints and feedback professionally and competently.

1. Inventory & Operations Management :

• Conduct daily stock counts and manage accurate inventory levels.
• Support merchandise transfer, stock take, and inventory counts.
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes.

1. Marketing & Content Creation :

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally.
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut.
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies.
• Monitor and analyze social media/digital analytics to recommend new strategies for improved performance.

1. Team Collaboration :

• Collaborate with the operations team to ensure seamless execution of campaigns and promotions.

• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots.Build interdepartmental relationships to enhance efficiency and achieve positive outcomes.

Job Requirements :

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field.
• 1-2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Knowledge of Adobe Creative Suite (e.g., Photoshop), photography, videography, and video editing tools.
• Strong verbal and written communication skills in English, Mandarin, Bahasa, or other languages to cater to a multilingual customer base.
• Service-oriented mindset with excellent interpersonal skills.
• Self-driven, dynamic, energetic, and positive, with a strong focus on achieving targets.
• Familiarity with e-commerce processes and platforms is advantageous.
• Creative and up-to-date with social media trends, especially in the gold and jewelry industry.
• Ability to work weekends and public holidays.
• Availability to start on short notice will be an added advantage.