Sales and Marketing

at  Howth Castle Estate

At Howth Castle Cookery School we believe in bringing together the most talented chefs and professionals to work together and provide wonderful guest learning and food experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Front of Office and Sales and Marketing creative to join our team and contribute to the future success of Howth Castle Cookery School.

KEY REQUIREMENTS:

• Excellent communication skills
• Self-motivated and have positive attitude
• Passionate about food, hospitality and customer service
• Will have previous experience in a similar role admin / sales and marketing role
• Be an excellent communicator, have fluent English and have a very high standard of personal presentation.
  This is a full time role.

• Provide an excellent customer service experience to all potential and existing students / guests
• Understand and manage the online class booking system
• Day to day managing of the admin office
• Processes online reservations, cancellations and modifications promptly
• Up sell castle tours, whiskey and wine tastings, musical experiences etc
• Understand the cookery school’s policy on reservations, cancellations, vouchers and no-shows
• Ensure all guest / student queries are handled promptly and efficiently
• Answer all student inquiries and provide a positive impression to all students and guests of the cookery school.
• Point person for all email correspondence with tour group operators, acting as corporate client liaison and for our retail class programme.
• Collaborate with additional service providers to the School - whiskey tastings, Castle tours, Hope Beer, Hidden Howth Experiences as well as outside musicians etc.
• Liaise with Accounts department with regards to corporate rates and packages as well and invoicing details.
• Work closely with all retail and corporate guest queries to secure bookings and provide follow up and support (menu discussion and choices, dietary preferences,alle rgies, additional experiences etc).
• Liaise with Fingal Chamber of Commerce, Failte Ireland, Tourism Ireland.
  Initial point of contact to relay the requests of our guests / students. You’ll co-ordinate and liaise

with cookery school chefs / tutors / waiters and corporate events managers.

• Additional duties to facilitate the cookery school’s operations, as needed.
• Management of cookery school’s social media.