Sales and Scheduling Specialist - Home Care

at  Uniting

WHAT WE’RE LOOKING FOR

• Competence in assessing referrals, qualifying leads and closing sales.
• Proven track record in coordinating a customer journey that meets customer expectations and supports community-based service or client care.
• Excellent communication and engagement skills.
• Strong interpersonal skills to foster positive relationships within the team and with clients.

ABOUT THE ROLE

Position: Full-time Sales & Scheduling Specialist – Home Care
Location: Parramatta, NSW
Hours: Standard office hours, Monday to Friday with some minor flexibility
Employer: Uniting NSW/ACT
As a Sales & Scheduling Specialist, you will play a vital role in onboarding new clients in Home Care and managing the forward rosters for both new and existing staff within the Metropolitan Sydney area. You’ll be part of a passionate and playful team who love the work and the energetic work environment.

KEY RESPONSIBILITIES

• CHSP Client Onboarding: Manage the MAC database, generate leads, qualify prospects and close sales over the phone
• Forward Rostering: Efficiently fill rosters for new and existing staff by aligning their availability with client needs.
• Provision of Interim Services: Implement interim services to support clients while they await the commencement of full services.
• Collaboration and Handover: Work closely with neighbourhood coordinators and workforce leads to ensure a smooth transition for ongoing care provision.