Sales and Service Manager

at  24 Hour Fitness USA LLC

JOB SUMMARY

The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.

MEMBER EXPERIENCE

• Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
• Lead by example to provide a clean, friendly, well-maintained club to members and guests.
• Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
• Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.

KNOWLEDGE, SKILLS & ABILITIES

• Positive and productive leadership, including motivating, coaching, and communicating with diverse groups
• Possess a strong member centric focus and is comfortable in engaging with members in person.
• Responds professionally to requests and inquiries from guests, members and team members.
• Possesses strong organizational skills to execute and prioritize multiple tasks

MINIMUM EDUCATIONAL LEVEL/CERTIFICATIONS

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization

MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

• Prior management experience in service sales industry leading 4-10 employees preferred.
• 1-2 years of experience in service sales preferred.
• Fitness industry experience preferred.

TRAVEL REQUIREMENT

• Availability to travel 10% of the time to attend training and meetings
  DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
  Requirements:

KNOWLEDGE, SKILLS & ABILITIES

• Positive and productive leadership, including motivating, coaching, and communicating with diverse groups
• Possess a strong member centric focus and is comfortable in engaging with members in person.
• Responds professionally to requests and inquiries from guests, members and team members.
• Possesses strong organizational skills to execute and prioritize multiple tasks

MINIMUM EDUCATIONAL LEVEL/CERTIFICATIONS

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization

MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

• Prior management experience in service sales industry leading 4-10 employees preferred.
• 1-2 years of experience in service sales preferred.
• Fitness industry experience preferred.