Sales and Service Manager

at  Komatsu

Date: Aug 19, 2024
Location:Klipfontein, eMalahleni, ZA, 1034
Req ID: 30939
Onsite or Remote: Onsite Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

QUALIFICATIONS/REQUIREMENTS

• Technical qualification in Electrical or Mechanical Engineering or Diploma/Degree in Marketing or Engineering;
• Valid Gas testing and Flameproofing certificates;
• 5-10 years Underground experience in underground mining in management of teams as a CPT/Site Manager;
• Knowledge of the market in mining operations is desired;
• Must have extensive knowledge of the best maintenance practices of Joy underground equipment;
• Proficiency with all aspects of MS Office suite is necessary;
• Comprehension of Sales and Financial data required;
• Technical aptitude and experience with strategic planning is desired;
• Experience in managing big projects is an advantage.

• Communicate with Commercial Department and Parts / Customer Service Representative ’s department personnel leading and supporting them in their efforts to ensure you accomplishing sales goals and targets and meeting internal and external customer’s needs;
• Daily communication is also required with other departments in Underground Mining and Joy Global Africa to ensure financial results are tracked, achieved, and reported properly;
• Interface with Joy Engineering – Product Management and other global support departments to deliver on business requirements;
• Complete executive summaries for new equipment sales where required in conjunction with the Commercial department and Senior Manager Marketing Sales & Service where necessary;
• Participate in Underground Mining Communication meetings with your relevant account information;
• Expedite the parts back order for your responsible area and liaise with the relevant internal stakeholders to ensure that Underground Mining meets customer expectations and sales targets;
• Responsible for the long-term strategic plan in terms of planning, resourcing, scheduling, and co-ordination of all maintenance work for maintaining and enhancing equipment reliability, by the most cost-effective methods available minimizing risk and rework;
• Responsible for the planning, resourcing, and co-ordination of onsite Project Plans;
• Responsible for resolving disputes on warranties and overdue receivables;
• Extensive traveling;
• Willing to relocate to Secunda or surrounding area.