Sales and Service Representative

at  Grainger

Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Under the general direction of the Branch Operations Manager, this position provides solutions and easily connects with Apotex Onsite customers. The Sales & Service Representative’s objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Sales & Service Representatives have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.
This role requires travel between North York, Etobicoke, and Richmond Hill.

PREFERRED EDUCATION & EXPERIENCE

• Highschool Diploma or equivalent preferred. 1-3 years of experience in related field preferred.
• Valid driver’s license and clean drivers abstract is required.
• The ideal candidate will be a self-starter, taking action to achieve goals beyond what is required.
• Previous experience and/or knowledge of industrial and/or safety products is preferred
• Demonstrated strong work ethic, “wowing the customer”, and personal commitment to get the job done
• Team player with an ability of working independently while managing multiple tasks.
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required
• Own your personal development, accept feedback, and be proactive with your leader to support your growth
• Successful and timely completion of initial and ongoing training as required
• Other branch support duties as assigned according to business needs

• Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry product put away and maintenance, accurately and safely picking product.
• Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
• Promote Company products and services to customers and provide substitutions where required.
• Processing customer transactions at a store location.
• Providing customer updates when required on delivery, lead times, quotes, etc.
• Management and tasks related to refilling vending machines and Vendor Managed Inventory (VMI).
• Collaborating with Apotex on program/product updates for vending/VMI program
• Processing customer Electronic Data Interchange (EDI)/Purchase Order (PO) transactions and coordinating with Apotex on any required adjustments.
• Contact Apotex end-users who have placed e-commerce orders to inform them of order readiness at predetermined drop point.
• Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.
• Participation in continuous improvement (CI) team meetings and CI on-site initiatives as required.
• Learn and easily navigate through various computer systems and applications for customer facing and warehousing activities.
• Agility to shift focus seamlessly from assisting customers to other various branch tasks specific to Apotex Operations.
• Maintain knowledge and ensure compliance of Grainger and Apotex specific life-saving rules, courses and site safety training
• Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards
• Take and respond to emergency customer calls after hours with the ability to work extended hours including evenings and weekends, as business needs may require.