Sales Application Engineer I

at  Pulsar Process Measurement Ltd

JOIN OUR TEAM!

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes 10 paid holidays annually, Vacation/Sick Time, a 401K with employer match, and flexible work scheduling, together with a great positive culture! Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings that include employer-paid life insurance.

WHO WE ARE:

This is an exciting time to join Pulsar Measurement and the wider TASI Flow Group. Pulsar Measurement has built an enviable reputation based on our customer-centric ethos, which means It continues to attract a growing global customer presence. TASI Flow is a collection of world-class flow meter companies around the globe, producing flow meters and flow measurement solutions for various industrial and scientific industries.
Pulsar Measurement has built up a well-respected brand in the water and industrial sectors with a strong and growing portfolio of ultrasonic sensing instrumentation for level and flow measurement applications. Join us on this exciting journey.

YOUR ROLE

This is an Inside Sales & Applications Engineer-I position where inbound phone calls and e-mails from customers, representatives, and consulting engineers are responded to in a cordial and technically sound manner. In addition, as the Sales Applications Engineer- I will initiate calls to customers to ask about technical issues with respect to orders, request quotations and specifications, and follow up on leads and projects. The ability to speak and write well is of utmost importance for this position, as is the ability to multi-task in a fast-paced work environment. This position requires a very service-oriented person who enjoys helping customers and engineers solve their measurement challenges.

YOUR RESPONSIBILITIES

Based at our facility in Largo, Florida, your responsibilities include but are not limited to:

• Working cooperatively and constructively with Customer Service Team, Regional and Territory Sales Managers and Independent Sales Reps to meet annual sales goals and to ensure customer satisfaction.
• Developing and maintaining strong technical and applications expertise with all Pulsar products.
• Maintaining expertise with Pulsar’s CRM and technical support systems.
• Handling technical support calls and troubleshooting new and existing product installations after sale.
• Preparing quotations and responding to technical inquiries in a timely manner in response to customer requests. We also support our independent reps in these efforts.
• Being able to read and comprehend engineering specifications and drawings and suggest the appropriate Pulsar products to quote and submit, including pointing out exceptions to the specification.
• Supporting the preparation of submittal packages and special wiring & installation diagrams for customers as required.
• Providing direct support for high-profile projects and technical service issues as required.
• Assists service department with technical troubleshooting and product returns as required.
• Providing feedback and assistance to the Product Management Team regarding the development of sales and technical documentation.
• Participating in training seminars for customers.
• Performing any other duties or responsibilities as requested by Supervisor or Manager