Sales Assistant

at  Lush

WHO WE ARE

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

SKILLS AND EXPERIENCE

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer’s day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team’s success on the shop floor.
Energy: The role has many different aspects. Manage your energy and keep the pace going, supporting the team’s productivity. Ready to meet the varied challenges and opportunities with a smile.

THE ROLE

Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We’re seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you’ll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.
You’ll go beyond the basics by asking insightful questions to understand each customer’s needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.
Through in-depth training on our products and ingredients, you’ll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

KEY RESPONSIBILITIES

• Be a daymaker: Treat every visitor like a VIP ensuring they leave with smiles and a great impression of our store. Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for with warm genuine interactions.
• Be motivated: Collaborate with your team to hit goals and targets. From start to finish on your shift show up with the intention to do your best and be productive at all times.
• Be an expert: Learn about and use our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Be an ambassador: Connect with our core values. Enthusiastically share our ethics and how we demonstrate them at every stage of our products.
• Be obsessed with details: Keep our store sparkling clean and inviting, creating a space that adds to our customers’ shopping joy. Keep displays looking lush and manage stock efficiently.
• Be curious: Dive into learning opportunities with excitement, soaking up knowledge to grow both personally and professionally.