Sales Associate/Customer Service

at  Hayward Lumber

Classification: Full Time - Hourly
Pay Range: $18 to 21
Location: Economy Lumber - Campbell, CA
Reports To: Store Manager

QUALIFICATIONS:

• Excellent communication and interpersonal skills
• Basic computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Ability to work in a fast-paced environment
• Experience working in a team atmosphere
• Must take and pass drug test and consent to a background check
• Previous experience in the lumber or building materials industry is a plus

• Build and maintain positive customer relationships by providing excellent customer service.
• Determine customers? needs and recommending appropriate products and solutions.
• Assist customers with questions regarding product and project information.
• Accept payments and apply it to the appropriate customer account.
• Address and resolve service concerns, should they arise.
• Answer telephones and enter sales orders into the system.
• Clean, organize, and maintain the sales floor to keep the store shelves well stocked.
• Follow a product/supply checklist for each customer?s job and up-selling additional products and supplies.
• Actively engage in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial and commercial construction.