Sales Associate

at  Fiskars

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Sales Associates & Senior Sales Associates for Royal Copenhagen Flagship Store
We are renovating our historical Flagship store at Amagertorv in Copenhagen and will re-open a state-of-the-art store and experience center in November, 2024. In order to create an exceptional customer experience, we are looking for full-time sales associates & senior sales associate with retail experience, preferably from a luxury or design-focused environment.
Join Our Team as a Sales Associate or Senior Sales Associate
Are you captivated by the elegance of Danish porcelain and the beauty of Scandinavian design? We are seeking passionate and customer-oriented individuals to join our team. As a brand ambassador for Royal Copenhagen, renowned for its exquisite, handcrafted porcelain and timeless tableware, you will play a pivotal role in providing an exceptional shopping experience for our valued customers.
You will be responsible for showcasing and promoting our exclusive range of premium Danish design products. You will engage with customers, understand their needs, and provide personalized recommendations to create memorable shopping experiences. Your expertise in the Royal Copenhagen brand and product line will enable you to effectively communicate the craftsmanship, quality, and unique stories behind each piece.

Responsibilities:

• Engage with customers warmly and professionally, providing personalized assistance and expert product knowledge.
• Showcase the artistry and craftsmanship behind Royal Copenhagen’s porcelain collections, educating customers about the unique designs and rich heritage.
• Maintain a visually appealing store environment, ensuring that product displays are beautifully presented and enticing.
• Process sales transactions accurately and efficiently, utilizing our point-of-sale system.
• Proactively address customer inquiries, concerns, and feedback, going above and beyond to exceed their expectations and build lasting relationships.
• Collaborate with the store team to achieve sales targets and contribute to the store’s overall success.
• You will play a pivotal role in our store, using the art of storytelling to engage customers, ignite their imagination, and drive sales

Requirements:

• Minimum 2-4 years retail or customer service experience, preferably in a luxury or design-focused environment.
• Genuine enthusiasm and appreciation for Royal Copenhagen’s craftsmanship and heritage.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanor.
• Able to apply luxury behavior and luxury standards to all activities in the store
• Exceptional sales mindedness with motivation by sales and performance
• Strong attention to detail and organizational abilities to maintain an inviting store environment.
• Ability to work effectively in a team-oriented environment while also being self-motivated and proactive.
• A well groomed and well mannered fast learner
• Flexibility to work a schedule that may include evenings, weekends, and holidays.
• Fluency in English and Danish or another Scandinavian language

Perks and Benefits:

• Opportunities for growth and advancement within the company.
• Employee discounts on Royal Copenhagen products, allowing you to bring the beauty of Danish porcelain into your own home.
• Ongoing training and development to deepen your knowledge of Royal Copenhagen’s history, collections, and craftsmanship.
• A positive and supportive work environment that values teamwork, creativity, and exceptional customer service.
• The chance to be part of a globally recognized brand that represents timeless elegance and Scandinavian design.

If you have the ability to create an exceptional customer experience and a flair for customer service and an appreciation for the artistry of Royal Copenhagen, we would love to have you on our team!
Apply today, either in English or Danish and let’s bring the enchanting world of Danish porcelain to life.
Last day of application:
2024-09-26

At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer health insurance plans so you can take care of yourself and your loved ones.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.
Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work years.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more:
fiskarsgroup.com

• Engage with customers warmly and professionally, providing personalized assistance and expert product knowledge.
• Showcase the artistry and craftsmanship behind Royal Copenhagen’s porcelain collections, educating customers about the unique designs and rich heritage.
• Maintain a visually appealing store environment, ensuring that product displays are beautifully presented and enticing.
• Process sales transactions accurately and efficiently, utilizing our point-of-sale system.
• Proactively address customer inquiries, concerns, and feedback, going above and beyond to exceed their expectations and build lasting relationships.
• Collaborate with the store team to achieve sales targets and contribute to the store’s overall success.
• You will play a pivotal role in our store, using the art of storytelling to engage customers, ignite their imagination, and drive sale