Sales Associate - Golf Pro Shop

at  Richmond Country Club Careers

JOIN A DIVERSE AND TALENTED TEAM AT THE RICHMOND COUNTRY CLUB!

We are looking for an enthusiastic, sincere, and authentic individual, who is passionate about hospitality in a country club setting where we offer fun, lively shifts in a beautiful and social environment, entailing a lot of teamwork and professionalism. No matter which team you work for, in the RCC family, we value each other and truly believe that every individuals contribution can make a positively impactful difference for our esteemed members and colleagues.

ABOUT THIS OPPORTUNITY

Richmond Country Club is seeking a Sales Associate for our Golf Pro Shop. Reporting to the Head Golf Professional, this position will assist in the retail aspects of the day-to-day operations of the Golf Pro Shop. The successful candidate will possess an immaculate customer service and sales skillset to engage with our members and guests; while also performing duties of stocking, inventory management, and general store operations as required. They will also strive to uphold the Golf Pro Shops appearance and ensure sales targets are met. The individual will work as a cohesive crew with the Golf Operations team on a day-to-day basis.
We need an individual who possesses integrity and accountability to ensure that Richmond Country Clubs professional standards are met with kindness. If you are someone who takes pride in your work ethics, have a genuine desire to put your best foot forward, we look forward to receiving your application to be a part of the RCC family!

MORE INFORMATION ON THE ROLE:

• Duration: Potential for a 12-month position.
• Sales Bonus: Opportunities to additionally earn commissions.
• Hours of Work: Full-time, 40 hours per week, Tuesdays Saturdays.
• Flexibility Required:Flexible to work weekends, holidays, and during league and social golf events.
• Start Date: March 15, 2025.
• Job Environment: On-site only, outdoors and indoors.
• Ability to commute/relocate: Richmond, BC- reliably commute or plan to relocate before starting work (required).
• Application End Date: February 28, 2025.

The Golf Pro Shop Sales Associates duties and responsibilities are:

• Be actively involved and take ownership for the retail operations and retail experience of our Golf Pro Shop.
• Provide enthusiastic and genuine customer and retail service to our members and their guests by promoting products and services, and helping members/ customers make buying decisions.
• Greet guests, and provides prompt, courteous, and friendly customer service with the aim of focus on driving long-term customer/ member loyalty and conversion by training the team on elevating the in-store customer experience.
• Maintain a welcoming Golf Pro Shop atmosphere by keeping the shop neat and orderly with clean displays and floors, including any set up as agreed such as maintaining the daily cleanliness of the shop; vacuuming and dusting as needed.
• Answer phone calls, emails, and customer questions professionally.
• Ensure proper rotation of inventory and displays, update sale merchandise, maintain inventory records, and accurately reconcile cash register sales with daily sales reports.
• Accept inventory orders/shipments and stock shelves/racks. Inform management of receipt of items and inventory levels as needed.
• Work closely with the Golf Pro Shop staff and Assistant Golf Pro staff to organize daily operations.
• Assists members and guests with all their needs while in the shop; ensuring inquiries and requests are met efficiently and professionally; and complaints are dealt with pleasantly, recorded, and reported to the management.
• Assist in coordinating and providing assistance in tournaments and events. Keep updated on upcoming golf tournaments and provide information to customers as needed.
• Follow safety policies and practices, work safely, and report unsafe activity and conditions. Record and document any safety hazards or other important situations immediately to the management.
• Ensure documents are complete with proper signatures, dates, or other written information; ensure collection and recording receipt of appropriate payment (cash, credit card transactions); handle and record cash and credit card transactions following the appropriate Club policies and procedures.
• Perform all work duties and activities following the Club policies and procedures.
• Lead with inspiration and motivate their fellow team members, while being a self-motivated individual.
• Any other duties assigned by the management to assist with the daily operations of the Golf Pro Shop Team