Sales Associate

at  Keyton

Grow your career at Keyton
With over 75 villages and more than 17,000 residents nationally, Keyton (previously known as Lendlease Retirement Living), is one of Australia’s leading owners and operators of retirement living communities.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common: we all lead with heart, and we’re committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this through creating safe, secure and connected independent living communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential services and amenities.
The role
We have an exciting opportunity to join the team as a Sales Associate to support the Sales Managers within the ACT Portfolio. The ACT portfolio includes The Aerie in Narrabundah, The Grove in Ngunnawal and Isabella Gardens in Isabella Plains.
The Sales Associate is responsible for completing a range of administrative and logistical activities to support the sales region, and the activation of Community Engagement and sales initiatives.

The Sales Associate is expected to undertake all duties to support the Sales Manager, including:

• Develop strong and positive relationships with community stakeholder groups and manage communications and events as appropriate.
• Monitoring and updating content for the village website listings including coordinating photography and liaising with marketing to ensure listings are accurate and posted in a timely manner.
• Assisting the Sales Manager with Contract Management, compliance and administration through to completion of sale.
• Ensuring sales and marketing collateral is consistent and up to date in line with compliance and customer experience.
• Managing the promotion and invitations to large on site events for community engagement
• Conduct regular inspections/audit of all vacant properties to ensure overall presentation including cleaning and garden maintenance requirements are being met. Coordinate works to be completed.
• Proficient use of CRM systems to assist with inputting customer information, and assist the Sales Manager with database management in general
• Proficient use of LOL and Salesforce systems to assist with management of sales files
• Assist with outgoing vendor management process including preparation of associated vendor communication
• Assist with the preparation of Sales Appraisal submissions including inspection of properties, liaising with refurbishment and village teams to finalise scope of works and uploading photography in Salesforce

About you

To be successful in this role you will have ideally worked in a sales or customer service environment before and have experience delivering a high level of customer service. You will have experience developing strong relationships with stakeholders and be proficient in the use of CRM systems and database management. The successful candidate will also require the following:

• High School Certificate or similar qualification
• Real Estate Certificate of Registration (training to acquire certification can be provided to successful candidate)
• Australian Driver’s License and own transport
• Proficient in Microsoft Word, Excel and Powerpoint
• IT skills sufficient to learn CRM, finance, EDM and other computer based systems
• Experience with a residential builder, real estate, retirement, aged care and/or hospitality industry is preferred but not essential

Benefits

• Competitive salary + Bonus scheme
• 18 weeks paid parental leave for primary carers
• Additional generous leave entitlements - 4x Wellbeing days off per year, Community Day, Volunteer leave and purchased leave
• Career development and growth opportunities
• Salary sacrificing, discounted health insurance, annual vaccinations and skin checks
• Health & Wellbeing Program
• Unmind mental wellbeing app access
• Training and working with a supportive and fun team
• Working with an organisation that leads with heart, where kindness matters
• Be part of a team that values innovation, compassion, and making a difference

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background

The Sales Associate is expected to undertake all duties to support the Sales Manager, including:

• Develop strong and positive relationships with community stakeholder groups and manage communications and events as appropriate.
• Monitoring and updating content for the village website listings including coordinating photography and liaising with marketing to ensure listings are accurate and posted in a timely manner.
• Assisting the Sales Manager with Contract Management, compliance and administration through to completion of sale.
• Ensuring sales and marketing collateral is consistent and up to date in line with compliance and customer experience.
• Managing the promotion and invitations to large on site events for community engagement
• Conduct regular inspections/audit of all vacant properties to ensure overall presentation including cleaning and garden maintenance requirements are being met. Coordinate works to be completed.
• Proficient use of CRM systems to assist with inputting customer information, and assist the Sales Manager with database management in general
• Proficient use of LOL and Salesforce systems to assist with management of sales files
• Assist with outgoing vendor management process including preparation of associated vendor communication
• Assist with the preparation of Sales Appraisal submissions including inspection of properties, liaising with refurbishment and village teams to finalise scope of works and uploading photography in Salesforc

To be successful in this role you will have ideally worked in a sales or customer service environment before and have experience delivering a high level of customer service. You will have experience developing strong relationships with stakeholders and be proficient in the use of CRM systems and database management. The successful candidate will also require the following:

• High School Certificate or similar qualification
• Real Estate Certificate of Registration (training to acquire certification can be provided to successful candidate)
• Australian Driver’s License and own transport
• Proficient in Microsoft Word, Excel and Powerpoint
• IT skills sufficient to learn CRM, finance, EDM and other computer based systems
• Experience with a residential builder, real estate, retirement, aged care and/or hospitality industry is preferred but not essentia