Sales Associate/Receptionist/Team Lead

at  Willow Eye Clinic

ABOUT US:

Willow Eye Clinic is a patient-focused optometry practice dedicated to providing high-quality eye care located in Oakville, ON. We pride ourselves on our state-of-the-art facilities and a team that is committed to delivering exceptional service. We are looking for a proactive and organized individual to support our team and ensure smooth daily operations.

JOB DESCRIPTION:

As a full time Sales Associate/Receptionist/Team Lead at Willow, you will play a vital role in supporting our optometrists and ensuring a smooth and efficient patient experience. Your responsibilities will include a mix of clinical, optical, and administrative tasks, making this a dynamic and rewarding position for the right candidate. If you have a passion for customer service, possess strong leadership skills, and are fluent in English and Chinese, we want to hear from you!

Qualifications:

• At least one(1) year of experience in a sales or healthcare related field.
• Pay is based on experience and qualifications.
• Both fluent English and Chinese is required. Ability to speak any other additional languages is also an asset.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable working with patients of all ages, including pediatrics

Administrative Duties:

• Manage office operations and ensure efficient workflow.
• Schedule appointments and manage the clinic’s calendar.
• Maintain accurate patient records and handle confidential information with discretion.
• Assist with insurance billing and processing payments.
• Maintain office supplies and frame inventory.
• Assist with marketing and patient outreach initiatives.

Patient Interaction:

• Greet and check-in patients.
• Assist patients with pre-testing procedures such as auto-refraction, fundus photo and tonometry.
• Provide patient education on eye care, contact lens usage, and medication instructions.

Optical Responsibilities

• Assist patients in selecting frames and lenses based on their prescription and personal preferences.
• Measure patients for frame and lens fittings.
• Adjust and repair eyeglasses as needed.
• Educate patients on the proper care and maintenance of their eyewear.

Qualifications:

• At least one(1) year of experience in a sales or healthcare related field.
• Pay is based on experience and qualifications.
• Both fluent English and Chinese is required. Ability to speak any other additional languages is also an asset.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable working with patients of all ages, including pediatrics.

Join our team and be part of a dynamic environment where you can grow your skills while helping others maintain their eye health.