SALES ASSOCIATE - RETAIL

at  Hard Rock Cafe

Overview:
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.
Responsibilities:

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Must be at least 19 year old.

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
  Additional Details:

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”