Sales Associate, Zürich

at  21co

21.co is the world’s leader in providing access to crypto through simple and easy to use products.
21.co is the parent company of 21Shares, one of the world’s largest issuers of cryptocurrency-backed exchange traded products (ETPs) – which is powered by Onyx, a proprietary technology platform used to issue and operate cryptocurrency ETPs for 21Shares and third parties.
21Shares was one of the first to issue a bitcoin ETP in 2019 and manages a suite of ETFs in the U.S., including a spot bitcoin ETF and 40’ Act vehicles.
The company has offices in Zurich, London, and New York. 21.co was founded in 2018 by Hany Rashwan and Ophelia Snyder. Cathie Wood, Chief Executive Officer & Chief Investment Officer of ARK Invest is a board member.

QUALIFICATIONS:

• 2-3 years of relevant industry experience in a similar role
• Experience in building and maintaining client relationships and sales numbers
• Good understanding of the Swiss investment landscape incl. key players, competitors, and products
• Strong client and sales focus, strong communication and interpersonal skills
• Strong organizational skills and the ability to think outside the box
• Strong presentation skills
• Interest and experience in crypto, as well as ETPs and, traditional finance
• Ability to work independently as well as part of a team and navigate/coordinate with various groups within the organization

OTHER REQUIREMENTS:

• Native (Swis) German speaker and fluent in English
• Additional language skills are a plus
• Excellent MS Office skills, experience using CRM (Hubspot)
• University or equivalent degree

ABOUT THE ROLE

21Shares is eager to hire a Sales Associate to provide support for the Swiss Sales team and to help to generate sales numbers. You will report to the Head of Switzerland and work in an international and multicultural environment from Zurich, where you will contribute to AUM growth and expansion of our client universe. The main responsibility of this role is to help support the growing business of 21Shares and establish us as the default solution in the digital asset space.

KEY RESPONSIBILITIES

• Prospecting and client follow-up through cold-calls, emails and other means of communication
• Establishing relationships and rapport and over time take on coverage of Tier 2 and 3 clients
• Responding to new and existing customer queries and providing excellent client service
• Maintaining up-to-date customer data in the CRM system and contribute to continuous improvement of customer experience
• Contribute to establishing efficient Tier 1, 2 and 3 client coverage with different service models
• In collaboration with the marketing and research team, preparesales collateral and presentations
• Answer incoming client queries via the team inbox/CRM
• Provide back-up for other country teams and contribute to the team ethos across the firm