Sales Centre Manager

at  Aon Corporation

Johannesburg, Gauteng 2196, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Dec, 2024Not Specified25 Sep, 20245 year(s) or aboveProduct Offerings,Excel,PresentationsNoNo
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Description:

QUALIFICATIONS

  • A minimum of Grade 12 or equivalent.
  • A Bachelor’s degree is preferable.
  • Must be registered as a representative with the FSB in terms of the FAIS Act.

KNOWLEDGE

  • Individual with knowledge of the principles and practices within a technical/ professional discipline.
  • Be computer literate with advanced experience in MS Word & Excel
  • Very good knowledge of Policy wordings
  • Has a broad knowledge of Aon generally and a deeper knowledge within the sector/territory.
  • Quality Control/Assurance knowledge
  • Has a good working knowledge of all the relevant product offerings.

SKILLS AND ATTRIBUTES

  • Applies acquired skills with company policies and procedures to complete assigned tasks.
  • Possesses sophisticated analytical, technical and problem-solving skills and abilities.
  • Ability to communicate effectively.
  • Good interpersonal and organizational skills
  • Have the ability to conduct meetings and make presentations (both verbal and written).

EXPERIENCE

  • Have a minimum of 5 - 8 years’ experience within Commercial Lines Insurance
  • Have at least 5 years within the Sales environment (Short Term Insurance)
  • Previous management experience is a requirement.
  • Have previous managerial experience with the Insurance Industry
  • Sales Centre managerial experience would be an added advantage.

Responsibilities:

  • Set and drive daily & weekly targets.
  • Establish high productivity and quality standards by driving strategic focus areas and best practice.
  • Monitor call metrics; call time, quality and customer experience.
  • Monthly call and quote audits to supervise accuracy of work, quality of advice and adherence to MOS, underwriting mandate and processes.
  • Provide daily, weekly and monthly reporting to consultants and National Sales Manager.
  • Resolve client complaints (escalate where applicable).
  • Resolve client queries raised by consultants (escalate where applicable).
  • Handle underwriting and claims queries when necessary.
  • Responsible for resource capacity planning – work times, training rosters, etc. to support achievement of monthly targets and service delivery goals.
  • Ensure client service delivery within the team to maintain client satisfaction level.
  • Collaborate with colleagues from other departments to improve efficiency and overall service delivery.
  • Identify and recommend process, technology, measurement and reporting improvements.
  • Provide prompt reports on crucial issues to direct senior officers and suggest solutions where necessary.
  • Supervise crucial key account possibilities.
  • Make propositions, provide suggestions and designate sales target and job obligations to each sales staff member.
  • Ongoing coaching and mentoring of consultants including regular progress meetings.
  • Appraise performance of staff; give suggestions, reward or award corrective action and offer proposals on dismissal of personnel where applicable.
  • Generate action plans to enhance performance and productivity of underperforming personnel.
  • Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.
  • Take part in interview of candidates while supporting decision making to hire successful applicants.
  • Successfully empower and manage the national sales center in achieving the new business target, including training on how to attain business sales objectives.
  • Ensure that schemes run profitably by adhering strictly to the underwriting criteria.
  • Leads team initiatives and any new divisional or branch strategies.
  • Keeps up with market trends within the insurance industry and is aware of competitors’ products/ offerings.
  • Works with employees to ensure high quality, efficient and compliant delivery of all clients servicing administrative/transactional activities.
  • Has close working relationships with the client management and bid management teams and brings them into the relationship at the appropriate times.


REQUIREMENT SUMMARY

Min:5.0Max:8.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Diploma

Proficient

1

Johannesburg, Gauteng 2196, South Africa