Sales Coordinator

at  Blue Harbor Resort Conference Center

JOB SUMMARY:

As the sales coordinator, you are assisting our incoming calls for groups and meetings, as well as assisting the sales and marketing team with contracts, room blocks, and communication with the rest of the hotel team. Completes administrative tasks for the sales and marketing department. Completes follow-up process.

QUALIFICATIONS:

• Hotel, resort, and/or theme park background a plus.
• Experience in Hospitality and/or Event Management is a plus
• Strong administrative skills including but not limited to MS Word, Excel, and Outlook and a general understanding of MS Publisher is helpful. Knowledge of ResortSuite is a plus.
• Strong customer service, problem-solving, and time management skills.
  Physical Requirements: Lift up to 10 lbs., sit and/or stand for long periods.

• Provide administrative and clerical support to the Sales, Conference Services, and Marketing departments. This includes Word processing, account management, presentation preparation, and customer interaction and follow-up.
• Assist in building, maintaining, and servicing accounts and fostering business, relationships through communication and ensuring that client needs are met, including billing, guest services, follow-up, etc.
• Answer the department’s phone calls, emails, and in-person inquiries, qualifying the call and assisting the guest by responding to requests in a timely, friendly, and efficient manner. Expedite correspondence to the correct team member with detailed information for them to follow up with guests/clients.
• Process client contracts, other correspondences, and collateral on request by the Sales team.
• Assist in maintaining a timely process to ensure proper paperwork and documentation is approved and signed as it relates to agreements, submissions, and internal and external deadlines.
• Maintain thorough records used in the department’s operation.
• Take leads, contract, and create BEOs (Banquet Event Orders) for Waterpark Birthday Parties/Waterpark Group Parties.
• Maintain organization in the sales office by filing, creating, and distributing sales kits, creating folders for weddings/sales, and organizing amenity deliveries and other events for interested clients.
• Perform general office duties, such as ordering supplies, maintaining records, management database systems, and performing basic bookkeeping work.
• Typical Schedule: Monday-Friday 8:00 am-4:30 pm. Some nights and weekends may be required.