Sales Coordinator - HVAC Experience - UAE National

at  SKM Air Conditioning LLC

To support our commitment to diversity and meet local labor requirements, we are currently prioritizing candidates who enhance the team’s international and cultural representation. Arabic speakers are encouraged to apply.

• Coordinate with Service Engineers/Technicians for issues related to preparing quotations.
• Send feedback emails to customers regarding site visits for warranty claims, SRF, and T&M jobs.
• Prepare all quotations in the system (INFOR) and coordinate with relevant teams for order processing.
• Arrange payment collections from customers, either by courier or a cost-effective mode, as requested by the Sales and Operations teams.
• Follow up on payments on behalf of the Sales Team.
• Conduct customer satisfaction surveys for walk-in customers and SKM customers, analyzing results for monthly/quarterly/yearly ISO audits.
• Complete vendor registration forms for Sales & Operations and gather required information for other departments.
• Perform clerical duties, ensuring accurate data records to support departmental activities.
• Prepare and send estimations and proposals based on site inspection reports.
• Organize, classify, file, and retrieve information by content, purpose, user criteria, or numerical order.
• Prepare reports, charts, graphs, and other statistical data for the branch.
• Prepare and send proforma invoices to customers and coordinate advance payment collections.
• Provide support for material arrangements as per orders and notify the Operations Team to initiate the job.
• Create and maintain accurate records of AMC quotations, including relevant documentation.
• Manage AMC renewals, visits, and payment collections.
• Regularly review and follow up on outstanding payments.
• Process service quotes in the system with supporting documents for order processing and execution.
• Handle all service calls (internal and external), including registration and actioning of requests.
• Use the call register in ERP to monitor and close open tickets raised by AFS.
• Manage transaction costing and closure.
• Complete all inbound and outbound transactions related to material movement in ERP, ensuring documentation is generated.
• Track, monitor, and follow up on open/pending orders.
• Coordinate procurement of materials and subcontractor services, processing purchase requisitions (PRs) for POs.
• Record HRIS data for the service field team, including normal and overtime hours.
• Prepare task lists for labor-related orders and coordinate with field team supervisors for timely execution.
• Follow up with field team supervisors/service engineers to update man hours in the ERP system.
• Perform any other tasks assigned by the department line manager.
  Let me know if you would like to make any adjustments or further refinements!
  Job Type: Permanent

License/Certification:

• driving license (Preferred)