Sales Coordinator

at  MillerKnoll

Why join us?
For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

SUMMARY:

Full-time position. Works directly with customers and representatives on sales quotations, custom inquiries, and provides product education. Assists on various sales projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Answering sales calls, assist and sell to customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products. Build customer and representative relations.
• Provide price quotations and work with representative to close sales, place follow-up calls on quotes to reps and customers, re-quote projects as necessary, and maintain a current quote file. Follow up is essential.
• Work on motorized projects and provide technical product support (this may include working with the installer or electrician as well as the designer/architect).
• Sell to, educate, and assist international customers. Write quotes and follow-up correspondence; re-quote projects where necessary to close the sale. Follow up is essential.
• Gathers the necessary information concerning customer/representative needs by phone, fax, email, or in person, examines customer purchase orders and floor plans and ensures accurate interpretation of customer’s request.
• Responsible for taking a proactive approach to servicing customers.
• Ensure excellent customer service is provided.
• Documentation is essential.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of one-year experience (preferably in the wholesale home furnishings industry) with excellent verbal and writing skills. Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.
Must have word-processing computer experience. Proficient with MS Word & Outlook.
55 wpm typing speed (flexible)
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
EDUCATION and/or EXPERIENCE
Associate’s degree (AA) or equivalent from two-year college or technical school; one year related experience. Transferable customer service and sales skills, interior Design, design, creative arts, or home furnishings industry experience/knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Answering sales calls, assist and sell to customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products. Build customer and representative relations.
• Provide price quotations and work with representative to close sales, place follow-up calls on quotes to reps and customers, re-quote projects as necessary, and maintain a current quote file. Follow up is essential.
• Work on motorized projects and provide technical product support (this may include working with the installer or electrician as well as the designer/architect).
• Sell to, educate, and assist international customers. Write quotes and follow-up correspondence; re-quote projects where necessary to close the sale. Follow up is essential.
• Gathers the necessary information concerning customer/representative needs by phone, fax, email, or in person, examines customer purchase orders and floor plans and ensures accurate interpretation of customer’s request.
• Responsible for taking a proactive approach to servicing customers.
• Ensure excellent customer service is provided.
• Documentation is essential