Sales Coordinator

at  Ricoh

Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Your role is to support our customers and the sales team throughout the sales process. You will work closely with Account Managers to assist in improving sales productivity, customer service and the efficiency of Ricoh Direct Sales. You will interact directly with our customers to assist with delivering high levels of customer service and timely issue resolution.

Key responsibilities:

• Serve as the first point of contact for customer communication, handling issues, complaints, and inquiries within agreed time frame.
• Act as the voice of the customer and sales team when interacting with the central Order Fulfillment team.
• Liaise between various internal divisions and maintain positive relationship to ensure smooth customer experiences.
• Assist Account Managers in managing MOI Opportunities and MIF analysis.
• Prepare customer reports and maintain opportunity data using Salesforce
• Follow up on customer orders, create customer presentations, quotations, tenders, and proposals.
• Assist with entering and closing quotes and orders using the CPQ system.
• Handle general administration tasks (e.g., filing, meeting minutes, travel requests).

To be successful in this role:

As a successful candidate you must have:

• Experience working in a business-to-business sales environment.
• Good customer care and team development skills.
• A high level of computer skills using Microsoft Office
• Excellent administrative, organisational, and problem-solving skills.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type
Permanen

• Serve as the first point of contact for customer communication, handling issues, complaints, and inquiries within agreed time frame.
• Act as the voice of the customer and sales team when interacting with the central Order Fulfillment team.
• Liaise between various internal divisions and maintain positive relationship to ensure smooth customer experiences.
• Assist Account Managers in managing MOI Opportunities and MIF analysis.
• Prepare customer reports and maintain opportunity data using Salesforce
• Follow up on customer orders, create customer presentations, quotations, tenders, and proposals.
• Assist with entering and closing quotes and orders using the CPQ system.
• Handle general administration tasks (e.g., filing, meeting minutes, travel requests)