Sales Coordinator, Sales Support - Hybrid

at  Stryker

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JOB DESCRIPTION

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

The Sales Coordinator manages and coordinates the day-to-day short term consignment Orthopedic requests as well as trial requests from the Endoscopy, Instruments, Medical and NV Sales Force. This position is responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets. This position will support the commercial teams by providing excellent customer service through supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time. This individual must serve as a contributing member of the Sales Support team while championing Stryker’s Mission and Values.
Functional Responsibilities:
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Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations

• Responsible for the accurate input of all surgical and trial equipment requests into the ERP, ensuring each surgery and trial request arrive accurately with no negative impact to surgery
• Has the ability to research, analyze, and make an independent decision on best pathway(s) to move forward on a request.
• Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations
• Assisting with troubleshooting and providing emergency information intra-operatively
• Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams
• Ensure best-in-class service levels and response times through best-in-class response times for emails, and the timely processing of order entry & product delivery on all equipment orders
• Educate sales teams on all trial/short-term consignment program specifics ensuring understanding of program expectations
• Responsible for logistics of disposable, capital demonstration equipment, instrument and implant loaner kits deliveries for surgery and evaluations
• Accountable for the accurate record keeping of disposables, capital demonstration, loaner inventory and instrumentation in the field
• Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment
• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.
• Research and correct order (inventory) issues for short term and capital demonstration equipment
• Timely execution of rush shipment requests during high intensity situations, including patient on the OR table scenarios
• Supply literature, samples and promotional materials where needed
• Assist sales force with pricing requests