Sales & Customer Care Manager

at  Canlan Sports

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company’s success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities , and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.
We are currently looking for someone with an entrepreneurial spirt and passionate about selling a sports and recreational experience with a truly differentiated competitive advantage. The Sales & Customer Care Manager executes sales strategies within their Sports Complex and leads the Customer Care Team to increase Sports Complex revenue and provide a best-in-class recreational customer experience.
The Sales & Customer Care Manager is responsible for customer retention, identifying, prospecting, and securing new accounts and deliver new revenue primarily focusing on 3rd party contract non-key-account customers, Public Programs, and Spot surface sales and working with F&B and Sports Stores where applicable to improve sales where/when possible.
If you have a passion for a high-growth environment and are committed to creating impact while seeking continuous improvement, we want to talk to you!

EDUCATION AND KNOWLEDGE REQUIREMENTS

• Post-Secondary school diploma or degree in Business, Marketing and/or Recreation.
• Completed both the APQ and SCQ training an asset.
• 3 years minimum of previous sales experience within a sport and/or recreational environment.
• Demonstrated leadership and the ability to motivate, coach, and manage a team working towards strategic goals.
• Critical thinking to provide solutions matched with strong communication, consultation, and presentation skills.
• Customer Service focus, strong follow-up skills and an ability to deal with tact, diplomacy, and confidentiality.
• Strong negotiating skills with ability to effectively turnaround objections, work around business obstacles and close sales.
• Basic accounting or budget experience, including the ability to manage expenses, track revenue, and identify where areas of opportunity and weakness exist.
• Ability to work independently and in a team environment with excellent organizational and time management skills.
• Working knowledge of MS Office Suite, CRM, and Database Management.

SKILL REQUIREMENTS

• Sales & Revenue Developmment
• Marketing
• Customer Relationship Development
• Public Programs Sales implementation and execution
• 3rd Party contracts below the key account level
• Sports Complex Surface flow management with General Manager under guidance of the Regional Sales Manager
• Supporting the Regional Sales Manager in the development & Execution of the sports facility marketing plan.
• Weekday Inbound call and Front Desk management
• Maximize, monitor, and reporting on Ice/Surface Utilization
• Sales materials around the sports complex are up to date and monitored daily

Please refer the Job description for details