Sales & Customer Engagement Director- REMOTE

at  Encore Global

POSITION OVERVIEW

The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.

JOB QUALIFICATIONS

• Bachelor’s degree or equivalent
• 8+ years proven success in a competitive business-to-business sales environment
• Experience of selling virtually, over the phone and/or face-to-face
• Experience in meetings and in the live event industry (virtual and hybrid events are a bonus)
• Strong commercial acumen with a hunger for deal making
• Naturally competitive, and a born networker with an appetite for relationship building
• Experienced in the disciplined use of customer relationship management (CRM) software
• Articulate, with a confident telephone manner, as well as a focused listener
• Exceptional customer service standards
• Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues
• Travel required when face to face meetings come back

• Prospecting & Qualifying New Accounts
• Partner with sales leadership on strategically mapping out the assigned sector / sub sector
• Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required.
• Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions.
• Manage demonstrations to introduce Encore, Encore’s approach, and solutions as relevant to each contact.
• Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
• Demonstrate Encore’s experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice.
• Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN.
• Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed.
• Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities.
• Advocate for our solutions in the industry, through speaking, networking, or attending events as needed.
• An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers.