Sales & Customer Service Representative

at  Glass Canada

Our purpose is simple: To enrich the lives of our partners: Glass Canada is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.
As a member of the Service team and as a new Glass Canada family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

• Generate sales leads by expertly managing incoming customer inquiries, demonstrating product knowledge
• Deliver exceptional in-person service by consulting with showroom visitors, identifying their needs and recommending tailored product or service solutions
• Develop and maintain trusted relationships with customers, exemplifying professionalism and expertise
• Exhibit comprehensive knowledge of Glass Canada’s products and services, providing detailed insights and recommendations
• Provide accurate and customized quotes, offering expert guidance to assist customers in selecting products
• Collaborate with the Technical Manager to verify measurements, ensuring accurate quoting and a seamless project setup
• Work closely with the Installation Technicians to ensure smooth execution of projects by regularly communicating all necessary details
• Communicate regularly with Warehouse team to ensure correct product is ordered and ready for installation
• Maintain ongoing communication with the Warehouse team to confirm accurate and timely ordering of products
• Demonstrate accountability by taking ownership of customer issues, showcasing effective problem-solving strategies to maintain satisfaction
• Take ownership when customers experience a problem and take the appropriate steps to resolve any issues
• Oversee and coordinate all aspects of the project lifecycle, from initial quotes and take-offs to successful completion, ensuring efficiency and excellence at every stage