Sales Desk Lead Hand

at  Sun Peaks Resort LLPSun Peaks Grand Hotel Conference Centre

Do you love skiing or snowboarding? What about snowshoeing or fat biking? You can do all this and more in your free time as a part of our Sports School Sales team. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varying benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

ACCOUNTABILITIES:

• Daily operation of the Sales Desk with equal shifts in both in-person office and administrative office locations.
• Contact position for guests regarding bike lessons, lift tickets, and resort information via in-person, emails, and over the phone.
• Direct product marketing to guests.
• Preparing and fulfilling orders and contacting guests for resort lessons.
• Deals with guests in an efficient, courteous, respectful, and friendly manner.
• Demonstrates a commitment to exceed guest expectations.
• Manages all transactions in a secure and accurate manner.
• Highly organized and efficient in the workplace.
• Always follows company policies and procedures.
• Security and accountability for orders and payments.
• Balancing daily sales with computer reports.
• Ensure that a good example is always set for all guest services staff, keeping a positive work environment for everyone.
• Ensure email folders are up to date and tidy – emails waiting for information are being followed up with by the correct people/person.
• Assist with training of staff as needed.
• Check the weekly communication is reviewed by all employees and bring any new information to Supervisors to be added.
• Responsible for making sure opening and closing procedures are complete.
• Ensure breaks and lunches are covered.
• Perform all other duties as required by Supervisors or Managers of the Guest Services department.