About Reputation
Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical.
Reputation was ranked for the second year in a row in G2’s Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer.

Why work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
• We’ve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
• Our Mission: We exist to forge relationships between companies and communities.

Reputation is a global leader in Experience Management (XM) delivering innovative, customer-driven solutions to household brands across automotive, hospitality, retail, and other industries. Our SaaS-based Experience Management platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their businesses by managing tens of millions of customer interactions across hundreds of thousands of customer touch points.
The Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customer’s first experience with Reputation so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be.
Our successful SDRs are the Talent Pipeline that feeds our sales organization. They are the front line of the Reputation’s Sales Team, tasked with representing Reputation to effectively prospect, educate, qualify, develop target accounts, and qualify leads.
Our SDR’s are high-energy, self-motivated, agile, and able to change hats on the fly. In this highly prized role, excellent phone and email skills and the ability to quickly assess customer opportunities will be critical to your success. You will be responsible for accurately tracking customer interactions and information in our CRM system. We’re looking for professionals with strong organizational and follow up skills who work well in a team environment.

Responsibilities:

• Articulate the Reputation business value proposition to decision makers to assess buying interest
• Research accounts, identify key players, and generate interest
• Work closely with the nationwide enterprise outside sales team to accelerate sales cycle and to extend reach into target accounts
• Update prospect interaction in Salesforce to ensure efficient lead management.
• Proactively prospect leads and qualified opportunity quotas to ensure revenue objectives
• Additional duties as assigned

Qualifications:

• 1+ years prior sales experience (within a Software/High Tech company is a plus)
• Experience dealing with DACH customers essential
• German language speaking required
• Good working knowledge of the Internet and social media and its influence on business today
• Fearless attitude – willing to take intelligent risks
• Ability to work in a time-sensitive sales environment
• Ability to work in a team environment
• Articulate with strong business acumen
• Experience using Salesforce or other CRM

LI-Hybrid

When you join Reputation, you can expect:

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.

Our employees say it best:

Our employees highlight our:

• Ample Opportunities - “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”
• Positive Culture -

“Great opportunity and exceptional culture.”

“You will never have a better culture anywhere else. Period.”

• Training and Tools - “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
• Balance - “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Reputation facilitates a culture where people bring their diverse backgrounds, life experiences and identifications together to achieve our company objectives and contribute their unique perspectives for the betterment of our company, our customers and our people.
• Equity: Reputation believes in treating every employee fairly. We are committed to ensuring that all employees have fair and equal access and opportunity for advancement.
• Inclusion: Reputation believes in creating an environment where employees feel comfortable bringing their whole self to work. We believe feedback fuels progress and we ensure that all voices are able to contribute, provide feedback, and make a difference.
• Belonging: Our culture is one that values collaboration, teamwork, and engagement to ensure that all of our employees across the world know that as part of the Reputation Nation, they are part of something bigger than themselves. We recognize that a culture of belonging cannot exist without a strong foundation of diversity, equity, and inclusion in place.

“At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day.” - Joe Burton, CEO, Reputation

Company benefits include:

• Company paid, private health insurance for you and your family
• Life Insurance (4 x salary)
• Employee Assistance Program
• 21 paid company holidays plus bank holidays every year. In addition, enjoy 6 ‘Recharge Days’ which are wellness days where the entire company takes time off together to rest, recharge, and prioritize mental health.
• Take advantage of our Cycle Scheme and save up to 8% on home and tech products and spread the cost interest-free.
• Our Employee Resource Groups (ERGs) provide opportunities to connect, share experiences, and support one another in creating an inclusive community. On top of that, enjoy monthly social events to build connections and have fun with your team.
• Free car parking at our Liverpool UK office
• At our Liverpool office you can enjoy free snacks and beverages to keep you energized throughout the day. Plus, take advantage of £15 towards lunch for 3 days a week with Deliveroo while you are working in the office.
• Gym membership up to £20 per month
• Opportunity to participate in giveback & cultural activities.

We are proud to be an equal opportunity employer and strongly value diversity within our company. We are committed to ensuring a workplace free from discrimination, where everyone is treated fairly regardless of race, religion, ethnicity, gender, sexual orientation, age, marital status, disability, or any other protected characteristic. We believe that diverse perspectives foster innovation and contribute to our shared success, and we welcome all individuals to join us in creating an inclusive environment.
To learn more about how we handle the personal data of applicants, visit our
Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.

• Articulate the Reputation business value proposition to decision makers to assess buying interest
• Research accounts, identify key players, and generate interest
• Work closely with the nationwide enterprise outside sales team to accelerate sales cycle and to extend reach into target accounts
• Update prospect interaction in Salesforce to ensure efficient lead management.
• Proactively prospect leads and qualified opportunity quotas to ensure revenue objectives
• Additional duties as assigne