Sales Development Representative

at  Frontapp

Location
Dublin, IR
Type
Full time
Department
Sales
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
As an Inbound SDR, your role is to generate new business pipeline through inbound opportunities by helping prospects understand the value of Front. You will leverage excellent communication skills, deep product knowledge, and business acumen to build relationships with leads. You will partner closely with the sales team to identify opportunities that otherwise would be left undiscovered.

WHAT SKILLS AND EXPERIENCES DO YOU NEED?

• Experience in a business development/sales related role preferred
• Proactive prospecting outreach preferred, if not, ability to show how you are working on developing this skill currently
• Stellar written and verbal communication skills
• Strong business acumen
• CRM experience, especially Salesforce, is a plus
• Empathy, active listening skills, and a unique ability to uncover customer needs
• A great attitude, competitive spirit, and love for teamwork
• A “roll-up the sleeves” mentality
• Strong bias to action, adaptability (fast-paced environment)

• Deliver a best-in-class customer experience for prospects and customers of Front
• Quickly identify, qualify, and follow up on inbound leads (demo requests, trial leads, content downloads) via phone, email, and InMail
• Become a product expert on Front and its value prop. Hold yourself accountable to become a Front power user and technical expert
• Maintain an up-to-date knowledge of our product and its value proposition to customers
• Document all interactions and findings with leads in our CRM, and create a seamless handoff process to Account Executives
• Partner with Marketing, Sales, and Operations to iterate on strategy, optimize deal flow, and improve lead quality
• Provide additional sales team support on an ad hoc/as-needed basis
• Proactively look for new opportunities within a targetted book of business through means of cold calling, email, and InMail