Sales Development Representative Operations Manager (Remote)

at  Baker Hughes

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• Minimum 2 years in Sales, Commercial, Customer Service, or Marketing roles with experience in operations or management
• Experience with Salesforce CRM platform and proficient with other sales automation tools, such as Outreach

DESIRED CHARACTERISTICS

• Experience with Power BI preferred
• Ability to balance troubleshooting and finding solutions to day-to-day issues while monitoring and driving achievement of overarching goals
• Ability to effectively coordinate cross-functionally with stakeholders globally
• Ability to listen and collaborate with SDRs and provide the infrastructure and support they need in order to meet their individual KPIs
• Ability and passion for providing guidance and mentorship to the team, and create a culture of teamwork and excellence
• Ability to understand key performance indicators (KPIs), create, interpret, and present performance reports, and deliver insights to drive improvement
• Understanding of ideal customer profiles, personas, and the concept of targeting and tailoring messaging accordingly
  Baker Hughes, sus subsidiarias, afiliadas, empresas controladoras y casa matriz (de manera conjunta la “Compañía"), reiteran que nunca han solicitado, no solicitan ni solicitarán ningún tipo de pago para aplicar a las vacantes publicadas por la Compañía, ni durante sus procesos de selección. Por lo tanto, antes de aplicar a cualquier vacante o iniciar un proceso de solicitud de empleo, debe cerciorarse de hacerlo a través de los canales de comunicación oficiales que se mencionan a continuación www.bakerhughes.com/careers. Si usted recibe algún tipo de oferta laboral o es contactado por un canal diferente a los mencionados, y es requerido para realizar algún tipo de pago, por favor, repórtelo al siguiente correo bakerhughes.ombuds@bakerhughes.com.
  About Us:
  We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
  Join Us:
  Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
  Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

• Manage and optimize all processes associated with the successful operation and impact of the SDR function
• Oversee SDR team metrics, maintain and optimize performance dashboard, report on performance versus goals
• Activate and operationalize the SDR team toward quarterly focus areas in alignment with commercial and business needs and priorities
• Monitor and balance workload across the team ensuring effective use of resources to achieve team objectives
• Lead regular team meetings and maintain consistent connection with individual SDRs globally to ensure alignment and clarity on priorities, campaigns, progress toward goals, etc.
• Align with Marketing and Sales to ensure effective lead management and assignment, qualification, hand off to Sales Managers, and conversion tracking through the funnel
• Act as Administrator for technology platforms and tools, ensuring most efficient and effective use across team
• Facilitate the creation of outreach sequences (email templates, scripts, etc.); track effectiveness, test and measure and continuously optimize
• Facilitate and coordinate onboarding, training, and enablement for SDR team
• Ensure team SharePoint site is maintained and updated
• Work closely with Sales and Commercial Marketing Director to identify areas of improvement for the SDR team