Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys powers more than 70 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe, that great customer engagement drives great business outcomes. More than 10.000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions.

• Are you a highly motivated, experienced salesperson with a passion for working with leading edge software?
• Do you want to be part of a global company that is a recognized leader in the customer experience space?
• Are you able to create complex, long-term account and partner strategies?
• Are you able to lead and form an industry-experts team for growth?
• Do you like coaching people and being a part of senior leader customer meetings to represent vision and strategy of Genesys?
• Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?

If you said yes, then we would love to hear from you.
Genesys is hiring a director-level sales professional for a strategic management role as Director Financial Services & Insurance (FSI) in Germany. We have offices in Frankfurt and Munich, but the ideal candidate could be based anywhere in Germany.
This strategic Director role is working closely with every Account Manager on a project/account level basis to create long lasting account relationships generating strategic and/or big deals in the German Financial Services & Insurance segment.
The Sales Director Financial Services & Insurance owns the direction, team management, and market outcomes for Genesys GTM in these verticals holistically.
Working in close collaboration with the GM and Sales Leader Germany and all other territory relevant management functions, the strategic Director will also closely collaborate with independent consultants, transformational and other partners to create the right eco-system to foster big enterprise deals in specifics accounts and or projects.
This person shall not only guide and coach the Genesys involved persons in such deals/account situations, but also represent Genesys to the senior management of involved (transformational) partners, consultants and the customer.
Building strong relationship networks relevant for the Enterprise sales in Germany is also part of the job.

What we look for and expect from the right individual is:

• Lead an industry-focused team of 4-5 people and enable this team for growth
• Form a unique and value-driven go-to-client strategy and ecosystem
• Tracking pipeline and calling forecast for their industry team on a weekly basis
• Qualifying engagement requests and assigning team resources to optimize efficiency and drive value
• Being the Genesys expert for trends, opportunities, and threats in their industry, with local focus and global alignment
• Holding peer-level relationships with C-Level executives
• Reviewing accounts/projects with each AE and supporting to create the right strategy to maximize the value of deals and win deals.
• Establishing a reliable network for the Financial Services & Insurance segment between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects.
• Supporting AEs as needed in the senior level execution of deals (e.g. by doing senior management meetings/presentations, participate in SteerCos etc.)
• Represent Genesys Enterprise Segment in general sales and marketing activities (e.g. conferences, fairs & industry-specific networks/platforms).

Required qualifications:

• Bachelor’s degree in Economics, Business Administration or similar education
• 10+ years professional experience with demonstratable success in big enterprises
• 5+ years professional experience in a people manager and team leader role
• History of talent acquisition, team motivation, and overall performance, especially in complex enterprise sales, SaaS/cloud sales, management consulting, industry practitioner and/or other similar fields
• Experience managing diverse & remote teams
• Proven experience and knowledge in industries as Banking, Collections and Insurance
• Committed, proactive, team-oriented and stress-tested
• Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.
• Self-assured appearance and excellence presentation skills – especially suited for senior/top management level.
• Fluent in German and English
• Strong success and problem-solving orientation
• Willingness to travel frequently and as required

When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.
If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

Please refer the Job description for details