Sales & Education Executive, Travel Retail South East Asia

at  The Este Lauder Companies

SALES

• Work closely with ASOM on setting and achieving sales targets
• Lead and motivate fields’ staff at the counter to increase retail sales
• Review retail sales performance monthly
• Review new product sales performance
• Monitor and report to ASOM on competitors’ movements such as Sales, Promotion, Incentive Schemes, BA HC, Counter change
• Follow up on current business trend and retail environment with field staff
• Review and analyze the product assortment of individual counters and adapt the brand guidelines on counter planograms

EDUCATION AND TEAM MANAGEMENT OF BAS

• Assist and work with ASOM in recruitment of BAs, review of commission and increment packages for BA
• Evaluate the performance of BAs and work closely with education team to enhance/reinforce brand product knowledge, sales technique to improve customer experience and sales productivity performance via Counter coaching (20%) on site /virtual learning
• Coach and motivate BAs based on individual talents and skills to drive sales objectives and brand equity
• Coach BA’s on brand stories, hero products, and other important brand-specifics for ELC brands close by on the sales floor
• Plan and facilitate the conduct of BA/Generic Staff Training of smaller doors where required.
• Plan and ensure (work with APC or CM support if available) that new BAs are assimilated into the brand by providing them with concise brand introduction and understanding of basic product knowledge to enable them to perform their job and the travel-retail work environment, until formal training is arranged by the Education team
• Compute commission based on retail sales of the counters and verify claims, allowances, and incentives before submission to Finance for payroll processing

REQUIREMENTS

• Diploma in Business Administration with a minimum of 2 years retail operation experience in Luxury Beauty, preferably in the travel retail industry.
• Good organization and communication skills.
• Good presentation skills– comfortable with virtual tools such as Zoom, Skype in addition to in-person presentations.
• Display empathy, agility with can-do attitude
• Proficient in MS Office and Excel
• Willingness to travel
  Job: Sales
  Primary Location: Asia Pacific-SG-01-
  Job Type: Standard
  Schedule: Full-time
  Shift: 1st (Day) Shift
  Job Number: 24864