Sales Enablement Manager

at  Lightspeed

Performance and Enablement Manager
Purpose of the role
The Revenue Operations team is core to the success of our go to market functions. As the Performance and Enablement Manager, you will support the GTM Sales org with ‘how’ we will achieve our company targets by driving world class Enablement of our Sales teams.
Our joint mission
Lightspeed powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!
Role

As the Performance and Enablement Manager, your top focuses will be centred around:

• Enabling the GTM Sales organisation with updates such as changes to internal processes, new releases within the GTM tech stack, product feature releases, short term GTM revenue initiatives, training or updates relating to the Lightspeed financial services suite. You will then continue to support the teams with the adoption of these changes until successfully embraced
• Partner with Sales Leadership and Revenue Operations Managers to establish KPIs and Metrics to measure the successful onboarding of new starters, as well as metrics to measure the adoption of new enablement releases with the existing team
• Working closely with the Revenue Operations Managers to understand/diagnose the performance in the region, and consequently support Sales Leadership with identifying individual and team training needs
• Work with the Rev Ops Managers, Training Content Team and Competitive Analyst to develop and update educational and training materials. This includes sales scripts, case studies, presentations
• Support with designing and evolving training materials and courses which are stimulating for New and Existing Sales team members.
• Promote feedback and ‘constant improvement’ culture by actively gathering feedback from training and enablement programs from trainees and managers
• Support Sales leadership with setting annual learning and development objectives for the sales team
• Provide regional insights on global initiatives to the wider Revenue Operations team and GTM Leadership org
• Onboarding and training new starters across the GTM sales organisation.
• Collaborate with regional & Global counterparts sharing ideas

KPI’s

How you will know you are kicking ass:

• Onboarding ramp time of new hires
• Achievement by the GTM Sales org of the established Enablement metrics and KPIs
• Have a strong and collaborative relationship with Sales and Sales leadership
• Have a strong partnership with the regional Revenue Operations Manager to collaboratively drive GTM revenue initiatives successfully

Experience

• Understanding of the GTM sales environment
• Experience in developing and running onboarding and enablement programs
• Experience in using a data driven approach in order to measure success and identify areas of opportunity
• A second language would be advantageous

Attributes & Skills

What will help you kick ass in this role?

• Experience working with data and clearly articulating actionable insights
• Excellent communication and presentation skills
• Agility & embracing change
• The ability to build strong relationships and connections with people in a cross-functional and fast evolving environment
• Self-starter and naturally curious personality

Some things that we all do…

• Experience working with data and clearly articulating actionable insights
• Excellent communication and presentation skills
• Agility & embracing change
• The ability to build strong relationships and connections with people in a cross-functional and fast evolving environment
• Self-starter and naturally curious personalit