Sales Engineer, EMEA

at  Retool

ABOUT RETOOL

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

THE SKILLSET YOU’LL BRING:

• An enthusiastic, strong, technical generalist
• A background in computer science or a related field
• Technical experience in a professional environment, ideally a startup
• Strong knowledge of SQL, various no-SQL databases, APIs, etc.
• Comfort exploring Retool’s codebase (React / Node)
• Previous experience talking with customers and solving their problems
• Ability to think on your feet, and solve problems during calls with technical customers
  Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
  Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations

WHAT YOU’LL DO:

Your workday will never be boring. You’ll dive deep with prospects to understand their technical environment and their business goals. You’ll create and deliver demos, build apps within Retool with prospects, answer technical questions, and manage the technical close throughout the sales cycle.
You’ll partner with our sales leads as needed, particularly on enterprise deals, and we’ll look to you help build new processes and programs to help our sales team meet and exceed quota.

IN THIS ROLE, YOU’LL:

• Talk with potential customers, understand their problems, and assess whether or not Retool is a good fit
• Identify relevant stakeholders, budgets, timelines, etc. and manage the entire sales process
• Demo the Retool product, answer questions about Retool, ultimately convincing them Retool is the correct solution
• Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
• Suss out the blockers for a customer in adopting Retool, and overcome them
• Dive into our codebase to understand technical limitations in Retool that need solving via code (e.g. a bug, a missing feature, etc.) to close a deal
• Serve as the primary, ongoing technical point of contact for our users
• Answer technical questions from our customers as they come up
• Schedule and attend weekly check-ins with our largest customers