OUR VISION IS TO BE THE UNIVERSAL SYMBOL OF TRUST, BRINGING CONSUMERS AND BUSINESSES TOGETHER THROUGH REVIEWS. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD. JOIN US AT THE HEART OF TRUST.

As a Sales Engineer, you will play a crucial role in our Sales and Customer success teams win, onboard and serve our Enterprise segment by providing technical expertise, solutions architecture and support throughout the customer journey. You will be responsible for understanding the client’s technical architecture throughout the lifecycle and seeing it to fruition. This is an instrumental role in driving customer confidence and facilitating successful adoption when serving Enterprise clients.

WHO YOU ARE:

• Proven experience in Sales Engineering, Professional Services or a similar role
• Strong technical background with fair understanding of software development and web technologies
• A command of HTML/CSS Skilled in Javascript, Python or other scripting languages
• Comfortable learning new technology/systems quickly and efficiently
• Excellent written and verbal communication skills
• Strong stakeholder management skills with the ability to bridge the gaps between technical capabilities with customer requirements
• Good business acumen
• Adept of delivering best customer service in a fast-paced environment.
• Deep passion and understanding for processes & systems and proactive in seeking opportunities to learn and improve existing ones

STILL NOT SURE?

We want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

LI-Hybrid #LI-IA1

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal-opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust

• Collaborate closely with the Enterprise unit to understand client requirements and their objectives
• Liaise with clients to do technical discoveries and assess their needs
• Design and architect comprehensive solutions that address the customer needs and align with their technical infrastructure
• Address technical questions, concerns, and objections raised by customers during meetings, providing clear and concise explanations and solutions
• Plan and execute on validating our solutions fit and functionalities with the clients technical infrastructure
• Partner with the Enterprise unit to support executing on strategic deals
• Translate the proposed technical solutions into clear value proposition to customers
• Leverage the technical expertise to support the Enterprise unit in identifying and pursuing new opportunities