Sales Enrollment Coordinator

at  CIEE Inc

Position: Sales Enrollment Coordinator
Department: Global Navigator Programs, High School Study Abroad
Reports to: Sales Manager
Location: District of Columbia (DC), Maryland or Virginia

WHO WE ARE:

Council on International Education and Exchange (CIEE) is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

LOCATION REQUIREMENTS:

The position is available to candidates in the District of Columbia (DC), Maryland or Virginia.

• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
• Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the application process, including program acceptance, confirmation, and pre-departure preparedness.
• Ability to work through a high daily call volume, 20-60 calls per day depending on the time of year.
• Host virtual student and parent facing webinars, presenting to large groups at a time. This requires some evening hours.
• Present to students and parents in person at high schools in your territory. This requires some domestic travel.
• Review applications, acceptance applicants and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Provide on-program participant support during the summer months.
• Domestic travel as needed to support student recruitment.
• International travel up to once per year to chaperone student group flights.
• Participate in sales training.
• Flexibility to work some evening hours to reach students and guardians.
• Responsible for providing emergency support during 1-2 travel weekends annually.
• Other duties as assigned